Your Move Conveyancing (YMC) is a growing company focused on making property effortless through a hyper focused customer centric lens. We strive for excellence and innovation in every aspect of business.
With 10-plus years of experience, YMC’s high performing, dedicated team has supported more than 9,000 people and families to confidently move to their next chapter and we’re on a mission to help more. YMC is one of the fastest growing conveyancing firms in NSW.
The YMC team is caring and mission driven, and one that has your back. We offer flexibility and fulfilment, and an environment primed to support you, to celebrate you and to inspire you to achieve your best.
As a member of the Service Delivery Team, you have an opportunity to make a difference in the lives of our clients, by supporting and empowering them to confidently move into their next chapter.
The role
The Service Delivery (SD) team is responsible for providing seamless conveyancing services and driving customer advocacy. You will work in a team, where your Team Leader will champion you to help you achieve your personal and professional goals.
We are looking for someone who is happy to be ‘hands on’, is here for the team result not an individual result and is keen to unlock more of their superpowers!
What you’ll do
- Conveyancing: Day-to-day conveyancing activities including pre-exchange and post-exchange responsibilities to achieve and surpass your targets with confidence, providing clients with precise and reliable advice.
- Customer Satisfaction & Advocacy: Champion client satisfaction by actively engaging with feedback, turning insights into action, and continuously elevating the client experience.
- Communication and Collaboration: Support team success through clear, concise and consistent communication. Collaborate to share knowledge, insights and feedback for our collective success.
- Brand Ambassadorship: Embody YMC’s core values and actively contribute to our ambitious goals, fuelling our growth and innovation.
What you’ll need to succeed
- Teamwork and Autonomy: Thrive both as a collaborative team player and an independent achiever, always prioritizing collective success.
- Dynamic Communication: Engage effortlessly with diverse personalities across all business levels, showcasing your excellent verbal and written skills.
- Client-Centric Focus: Show unwavering dedication to understanding and exceeding client expectations, handling issues with utmost empathy and professionalism.
- Organisational Excellence: Masterfully manage your time and tasks, adapting to fluctuating workloads with ease and efficiency.
- Commitment to Quality: Uphold the highest standards of quality and compliance, ensuring excellence in every conveyancing process.
- Growth Mindset: Embrace a forward-thinking attitude, believing in the YMC way, and demonstrating resilience and determination in all endeavours.
What awaits you at YMC
The heart of YMC’s culture is captured in our core values.
We embrace opportunities to grow and develop, we stay curious, open-minded and proactive in seeking knowledge to enhance our skills an understanding, both individually and as a team.
We are more committed to the team result than the individual result, we bring helpful energy to lift our team mates up. We offer help without being asked, and always strive to make our team environment better. It means we help each other feel seen and appreciated.
Our devotion to our customers means we prioritize the customer experience in all our interactions; we value the person. We take the time to understand our clients and remain curious about how we can deliver exceptional service – to make it more effortless and to build trust, loyalty and long-lasting relationships.
You will be joining an energetic, flexible, and inspired team that truly cares about your values, your personal and professional aspirations, and celebrates your success. We expect a lot from our people, as they do from us. If you are ready to rise to the challenge, apply now.
